Description

Forcepoint Firewall Support For 50 User

Forcepoint Technical Support combines people, process and technology in support of our Subscribers’ use of Forcepoint Products. Subscribers are enrolled in one of three Forcepoint Technical Support programs: (1) Essential Support; (2) Enhanced Support; and (3) Enterprise Support. All Support offerings are additional charge support options, and are only provided after Subscriber has paid the associated fees for participation in one of these three support options.

1. Forcepoint Essential Support:

Through the combination of available resources, Subscriber can submit new cases and manage case status, access the latest security features and download software, upgrades, updates and patches, as well as review technical documentation.  With Essential Support, Subscribers receive access to:

• 24x7x365 online support located at: Support
• the Knowledgebase and Documentation
• the Customer Forum
• Tech Alerts Subscription
• download software updates and patches
• submit and track support cases
• 24/7 support for Severity One issues
• Severity Two, Severity Three, and Severity Four issues will be worked during Forcepoint’s regular business hours only

The Forcepoint support team has received technical training in the Forcepoint Products and related supported applications. Forcepoint will:

• Address Subscriber open cases in a professional and courteous manner
• Assign a trouble case number used to track status and as a reference for Subscriber inquiries
• Communicate the status of open cases
• Log the support activity and provide status updates

These benefits are described in more detail on Support at: Global Technical Support Program

Subscribers who have purchased an extended Product version support plan SKU for the Product, receive the above listed support features. Extended Product version support is otherwise limited to Forcepoint’s commercially reasonable efforts to support hotfixes related to Severity 1 issues and patches for critical or high severity security vulnerabilities.¹

2. Forcepoint Enhanced Support:

Forcepoint Enhanced Support includes all the benefits of Essential Support (except as indicated below) with a customer advocate (CA) who is assigned to the account. Upon gaining an understanding of Subscriber’s strategy with Forcepoint systems and primary use cases, the CA will work with the Subscriber to:

• Complete a Customer Success Plan
• Follow up quarterly on progress made in the Customer Success Plan

With Enhanced Support, Subscriber receives access to:

• An assigned Customer Advocate who is responsible for ensuring consistent workflow of technical support cases and timely progression of Subscriber’s technical issues
• Priority access to technical support engineers
• 24/7 support for Severity One and Severity Two issues
• Annual value review via remote session to evaluate progress in achieving information security goals, find areas to improve through use of the product, and identify any system health focus areas.

3. Forcepoint Enterprise Support:

Forcepoint Enterprise Support combines all the benefits of Enhanced Support (except as indicated below) with a technical account manager (TAM) who is assigned to the account, and who proactively works with the Subscriber to support performance, reliability and availability of the Forcepoint Products. Upon gaining an understanding of Subscriber’s environment, the TAM will work with Subscriber to:

• Complete a Customer Success Plan
• Follow up quarterly on progress made in the Customer Success Plan
• Provide product use guidance covering system architecture, migrations between versions, product training options, and configuration to achieve primary use cases.

20 TOP MOST PROBLEMS IN FIREWALLS WHICH IMPACT BUSINESS

1.  Failing to save the CONFIGURATION: 90% of the times we don’t save the configuration which gives the problem when we reboot the Firewall or Router.
2. Configuration done by the Engg is not meeting the company policy
3. Rules are not used still there in the ACL
4. Duplicate Rules no documentation of the rules.
5. Firewall connection exceeds as not taken in account eh VPN or SSL connections while making a DECISIONS or the Firewall is OLD
6. Memory full issue there is bug in the rules or the configuration making firewall slow or reboots automatically.
7. Firewall OS is older and new OS is not supported.
8. Unwanted application are taking lot of bandwidth like video youtube etc. then bring down the productivity of the organisation.
9. Link problem. The like is not stable and goes down or flaps too much.
10.  NO QOS done for the rules and on the application.
11. OSPF or BGP not configured properly.
12. Poor VOIP quality which may be due to link flap or too much bandwidth taken by other applications
13. Duplexing not done properly.
14. Passwords are simple or easy to decode authentication is not upto the mark
15. MS-SQL is open from the outside for the applications via server with just application authentication.
16. Anti-spoofing not configured on the interfaces
17. No logging is done for the system changes.
18.  Any TCP or UDP packet can go out.
19. Proxy services are not stopped
20. Certification not configured on the firewall to have the ultimate Security

Buy Forcepoint Firewall online from Firewall Firm’s IT Monteur Store

Sales Number : +91 95 8290 7788
Support Number : +91 94 8585 7788
Sales Email : sales@itmonteur.net
Support Email : support@itmonteur.net

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